Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: August 11, 2026
At Pawmfort, we work to make every order experience as smooth and reliable as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
This policy does not apply to live animals, plants, or other live goods, as Pawmfort does not sell or ship live animals.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During periods of high demand, promotional events, holidays, product availability issues, or other exceptional circumstances, processing may take longer.
Once an order has entered processing, we may not be able to modify or cancel it. Please contact us as soon as possible at support.pawmfort@gmail.com if you need assistance with an order.
For orders intended to arrive before a specific holiday or date, please refer to any published holiday shipping cutoff dates on our website or contact us in advance regarding estimated delivery.
Delivery by a particular date cannot be guaranteed unless expressly stated otherwise.
2. SHIPPING WITHIN THE UNITED STATES
Pawmfort currently focuses on shipping to customers within the 50 United States and the District of Columbia.
Shipping to U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands, and to APO/FPO/DPO military addresses may be limited, may involve extended delivery times, and may not be available for all products. Availability will be indicated at checkout when applicable.
P.O. Box addresses may not be eligible for all shipping methods or products. Where a P.O. Box cannot be used, we may contact you to request an alternate delivery address before shipment.
Available shipping methods, rates, and estimated delivery times may vary depending on the product, destination, fulfillment location, package size, weight, and carrier.
After an order has been processed and shipped, estimated delivery generally takes approximately 3–10 business days.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays, severe weather, holidays, high-volume periods, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.
3. SHIPPING RATES
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary based on factors including the products in your order, delivery destination, fulfillment location, package dimensions, weight, and available shipping method.
From time to time, Pawmfort may offer free shipping, discounted shipping, or other shipping promotions on qualifying orders.
Any minimum purchase requirements, eligible destinations, product exclusions, promotional periods, or other conditions applicable to a shipping promotion will be disclosed as part of the applicable offer.
Certain oversized, heavy, remote-area, or specially handled items may be subject to different shipping rates or conditions when disclosed before purchase.
4. PERISHABLE AND TEMPERATURE-SENSITIVE ITEMS
Certain products, including select pet food, treats, and other consumable products, may be sensitive to temperature or prolonged transit times.
Where reasonably necessary, different shipping methods or packaging may be used for temperature-sensitive products, which may affect the applicable shipping rate.
If you receive a perishable or temperature-sensitive product that appears damaged, spoiled, unsafe, or otherwise compromised upon arrival, do not use or provide the product to your pet.
Please contact us promptly at support.pawmfort@gmail.com and provide your order information along with photographs of the product and packaging when available.
We will review the circumstances and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
5. SIGNATURE REQUIREMENTS
For certain high-value orders or select products, we may require an adult signature upon delivery as a fraud-prevention or delivery-security measure.
If a signature is required, this will generally be indicated during checkout, in your shipping confirmation, or through subsequent delivery information provided by the carrier.
Additional delivery attempts or carrier hold-for-pickup arrangements may apply if a required signature cannot be obtained.
6. TRACKING YOUR ORDER
When tracking information is available, you will receive a shipping confirmation after your order has been dispatched.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Tracking information and delivery updates are provided by the applicable carrier and may occasionally experience delays.
If your tracking information does not update for an unusual period, please contact us at support.pawmfort@gmail.com so we can review the shipment.
7. MULTIPLE PACKAGES
To provide a wider selection of thoughtfully selected products, some Pawmfort orders may be fulfilled from different locations or fulfillment partners.
As a result, items from the same order may occasionally arrive separately and at different times.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Any shipping charges applicable to your order will be disclosed during checkout.
You will not be charged additional shipping fees after checkout solely because your order is fulfilled in multiple packages.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, contact us immediately at support.pawmfort@gmail.com.
We will make reasonable efforts to update the shipping information before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Pawmfort is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
9. DELIVERY CONFIRMATION
An order may be considered delivered when the carrier's tracking information confirms delivery to the shipping address provided at checkout.
If tracking shows your package as delivered but you cannot locate it, please first:
• Check around the delivery location and any secure delivery areas;
• Check with household members, neighbors, front desk staff, or building management when applicable; and
• Review the carrier's tracking information and contact the carrier when appropriate.
If the package still cannot be located, please contact us at support.pawmfort@gmail.com as soon as possible, preferably within 30 days of the confirmed delivery date, so we can review the situation and assist you with the available next steps.
Claims submitted after an extended period may be more difficult to investigate with the applicable carrier or fulfillment provider.
Nothing in this section limits any rights or remedies available under applicable law.
10. LOST PACKAGES
If tracking has not updated for an unusual period or you believe your package may have been lost in transit, please contact us at support.pawmfort@gmail.com as soon as possible, preferably within 30 days of the estimated delivery date.
We may review the shipment with the applicable carrier, supplier, or fulfillment partner and may request additional information from you when necessary.
Available remedies may depend on the circumstances of the shipment, carrier investigation, fulfillment partner procedures, and applicable law.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
11. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, or incorrect, please contact us as soon as possible at support.pawmfort@gmail.com.
To help us evaluate and resolve the issue, we may request photographs or videos of the product, shipping package, shipping label, damage, or other relevant information.
Damaged, defective, and incorrect products are also subject to the applicable provisions of our Return & Refund Policy.
12. SHIPPING DELAYS AND EVENTS OUTSIDE OUR CONTROL
Although we work with our fulfillment and shipping partners to provide reliable delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control.
These may include severe weather, carrier disruptions, transportation delays, holidays, high-volume periods, natural disasters, government actions, supply-chain disruptions, labor disputes, public emergencies, or other unexpected events.
Delivery estimates may be affected by these circumstances.
If an unexpected delay occurs, we will make reasonable efforts to assist you with available tracking or shipment information and, where appropriate, help determine the available next steps.
Nothing in this section limits any rights or remedies available to you under applicable law.
13. REFUSED OR UNDELIVERABLE PACKAGES
Packages that are refused, unclaimed, or determined by the carrier to be undeliverable may be returned to the applicable fulfillment location.
If this occurs, please contact us so we can review the available options.
Additional shipping charges may apply if reshipment is requested due to circumstances attributable to an incorrect address, refusal of delivery, or failure to collect the package.
Any refund eligibility will be determined in accordance with our Return & Refund Policy and applicable law.
14. INTERNATIONAL SHIPPING
Pawmfort is currently focused on serving customers within the United States.
International shipping may not be available for all products or destinations.
If international shipping becomes available, eligible destinations, shipping rates, estimated delivery times, and other applicable information will be displayed during checkout or communicated through an updated version of this policy.
International customers, where applicable, may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities, unless otherwise stated during checkout.
15. CHANGES TO THIS POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping methods, fulfillment network, carriers, business practices, or applicable requirements.
The most current version will be posted on our website with an updated “Last Updated” date.
16. YOUR LEGAL RIGHTS
Nothing in this Shipping & Delivery Policy limits or replaces any statutory rights or remedies available to you under applicable consumer protection laws.
Where applicable law conflicts with any provision of this policy, applicable law will govern.
17. CONTACT US
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
Pawmfort
Email: support.pawmfort@gmail.com
You may also contact us through the Contact Us page on our website.