Refund policy
30-DAY RETURN & REFUND POLICY
We want you and your pet to be happy with your Pawmfort purchase. If you are not completely satisfied, you may request a return within 30 days of the delivery date confirmed by the carrier’s tracking information.
RETURN ELIGIBILITY
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with all original tags, accessories, components, and packaging included.
Proof of purchase or your order number may be required.
To request a return, please contact us before sending any item back. Once your return request is reviewed and approved, we will provide you with return instructions and, when applicable, the appropriate return address.
After approval, the item must be shipped back within 14 days. Approved return requests not shipped within this window may be canceled, and a new request may need to be submitted if the original 30-day return period has not expired.
Items returned with missing original tags, accessories, components, or packaging may be subject to a reduced refund reflecting any loss in value, where permitted by applicable law. In some cases, an item may no longer qualify for return if its condition prevents resale.
Please do not send products back to the address shown on the original shipping package unless specifically instructed by Pawmfort. Orders may be fulfilled from different locations, and unauthorized returns may not be accepted or refunded.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, we encourage you to contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Claims submitted after this period will be reviewed based on the circumstances and applicable law.
We may request photos, videos, packaging information, or other reasonable documentation to help us evaluate and resolve the issue.
NON-RETURNABLE ITEMS
For health, hygiene, and safety reasons, the following items are not eligible for return once opened, used, or otherwise no longer in their original condition:
• Opened pet food, treats, and other consumable products
• Grooming and feeding items that have been used, including brushes, bowls, and similar products
• Pet beds, apparel, and other personal-use items that show signs of use
Customized or personalized products, gift cards, and items clearly marked “Final Sale” at the time of purchase are also non-returnable, unless they arrive damaged, defective, or incorrect or otherwise qualify for a remedy under applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
RETURN SHIPPING
Unless the product is damaged, defective, incorrect, or otherwise determined to be our responsibility, return shipping costs are the responsibility of the customer.
The customer is also responsible for the return shipment until it is received at the authorized return location. We strongly recommend using a trackable shipping method and retaining proof of shipment.
Pawmfort is not responsible for return packages lost or damaged in transit when return shipping is arranged by the customer.
Original shipping charges, if any, are non-refundable, except where required by applicable law.
REFUNDS
Once we receive and inspect an approved return, we will notify you of the status of your refund, generally within 5 business days.
If approved, your refund will be issued to your original payment method. Processing times after the refund is issued vary by bank, credit card company, or payment provider and may take additional business days to appear in your account.
If there is an issue with your original payment method, please contact us so we can review the available options in accordance with the applicable payment provider’s requirements.
No restocking fee applies to eligible returns. However, as described under “Return Eligibility,” a refund may be reduced to reflect loss in value caused by missing components, tags, accessories, or packaging, where permitted by applicable law.
EXCHANGES
We do not currently offer direct exchanges.
The fastest way to receive a different item is to request a return for the eligible item and place a new order once your return has been approved.
ORDER CANCELLATIONS
We begin processing orders quickly to help ensure timely delivery.
If you need to cancel or modify an order, please contact us within 1 hour of placing your order.
We will make reasonable efforts to accommodate requests submitted after this window, but we cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
YOUR LEGAL RIGHTS
This policy does not limit or replace any statutory rights or remedies you may have under applicable consumer protection laws.
Depending on your country, state, or region, you may have additional rights, including longer return periods or additional remedies in certain circumstances.
Where applicable law conflicts with any provision of this policy, applicable law will govern.
CONTACT US
If you have questions about a return, refund, damaged or defective product, cancellation, or your order, please contact Pawmfort through our Contact Us page before returning any product.